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TERMS AND CONDITIONS
Last Updated: 05-FEB-22
By purchasing a gecko(s) from "Lem's Geckos", you are acknowledging that you are the age of majority in your province and that you have read, understood, and agreed to these terms and conditions listed below.
A gecko can be put on hold for 40% of the purchase price and is non-refundable or transferable. The remaining 60% must be paid in full within 30 days of when the deposit was placed. **We will not be chasing people for money- so if the gecko has not been paid in full at the 30 day mark, any money paid in the remaining 60% will be refunded and the gecko will be placed back on the market.
Payment arrangements are available and will be on a case by case basis and are only available for geckos over $250CAD. Any arrangements must be agreed upon in writing by both parties.
We currently have Canada wide shipping available at buyers expense. We ship through Reptile Express through their priority over night shipping. We ship out from Monday-Wednesday making your arrival dates Tuesday-Thursdays. The weather on each end MUST be safe in order to ship as we want to ensure the health of the gecko(s) during the shipment. **The minimum weight that we are comfortable shipping a gecko is at 5g. Please note: Buyer MUST be available during the day to receive gecko(s) when having them shipped to a residence to avoid delay in delivery. Having them shipped to a Fedex HUB near the buyer is the preferred method. We are not responsible for any delays or other issues caused by the carrier.
We are also not responsible for tail loss before shipping, during shipping, or while gecko is being paid off. Unfortunately, these things happen and it is out of our control. We do not do refunds for tail loss as it doesn't effect the lineage, quality of life, breeding, or value of the gecko.
We do offer a 7 day health guarantee. The Buyer is responsible for letting us know when the gecko arrives within 1 hour of the geckos arrival to ensure that the gecko did indeed arrive safely. Failure to contact us will result in the 7 day health guarantee being voided. If your gecko becomes sick or passes away within those 7 days, a refund for the amount paid for the gecko, or credit towards another gecko will be provided depending on what the customer chooses. Health guarantees do not cover injury after arrival. Examples being: injury from other pets, burns, and tail loss.
All reptiles sold as "Male" or "Female" are guaranteed to be those sexes. All geckos sold as "unsexed", "possible male" or "possible female" are not guaranteed as they are our best guess based on weight and pore visibility.
If you have any questions or inquiries, feel free to contact us by direct message on Facebook or Instagram.
Thank You!